We absolutely can not accept returns on any used/or shipped products.
Credit card refunds can only be arranged by special request. Credit card refunds can only go to the card used at the time of purchase. Additionally, credit card refunds will incur a 15% restocking fee.
Returned to Sender
In the event that your package is returned to sender due to an invalid address being submitted, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage. If your package was returned to sender, please reach out to [email protected] so we can help you sort out this issue.
Items Damaged in Transit
All items damaged while in transit will be replaced with the same piece. If the same piece is not in stock, then the damaged piece will be replaced with another piece of equal value that is agreed upon with the customer or with store credit. Broken packages must be photographed and documented prior to a return package being sent out. MrTerpenes must also be informed about the damage within 1 day of the arrival of the shipment. Please send an email to [email protected] with your order number and the photos to begin the return process.
Please be courteous and patient as we remedy any situations related to damaged items. We will remedy as quickly as possible and will be able to work our best with a calm and understanding customers.
If you would like to do a 2nd consecutive return or exchange, you will be responsible for payment of shipping.